Terms & Conditions of Online Birthday Cake Delivery Service / Self Pick Up and Coverage Area:
We provide online order delivery ice cream cake service within KL, Center Selangor, Penang and JB area.
Get unique birthday cake for your loves one and our ice cream cake is Halal Certified.
- Under KL & Center Selangor Zone, our transporter now do not support delivery services on Sunday for Zone 1 and Zone 2.
- Order is recommended to place minimum 3 or more days in advance prior to delivery / pick up for some item. If any order request same day or less than 1 to 2 days, we will try our best fulfill your order with this link for stock available.
- The flavour of our products listed are subject to availability. If a chosen flavour is not available, we will replace with a different flavour depends on your preference (will verify before delivery). Kindori reserves the rights to reject last minute order (i.e. order & pick up/ delivery at the same day). or you also can direct walk in our Center Kitchen at Medan Ramah, Taman Gembira to purchase any stock available.
- We are using 3rd party transporter to provide the delivery service, the transporter will inform before coming, you may order as many products as possible (under same delivery destination), we will still charge flat rate of delivery fees provided it is under same destination.
- Kindori strongly advises customer to self pick up the products at Kindori Center Kitchen if your area is not under the delivery coverage:
- Center Kitchen Self Pickup with normal packing (can last for 30 mins journey), extra charges may incur if you request for extented hours (Centre Kitchen at Lot. 1748, No.10 & 10A, Medan Ramah, Taman Gembira, 58200 KL) (Business Hour: 9am to 7pm, Sunday & Public Holiday: Closed)
- We are also provide same day delivery service within Zone 1: Klang Valley, our transporter delivery charge is RM38.00 per location for same day delivery service, daily cut off time: 1pm, pls call in 0379723803 or what's app 0176715778 double check delivery service & stock available before proceed to online order, service available Monday to Saturday only, not available Public Holiday & Sunday.
- Currently Kindori offers advance booking delivery service to Kuala Lumpur, Selangor, Penang and Johor Bahru region.
- For delivery service inquiry, any event, party or function pls arrange delivery one day early, avoid our transporter any delay issue, thx!
- Service available for Zone 1 only: any order delivery to Shopping Mall, Restaurant, Karaoke, School or Kindergarten, pls provide Signboard Name, full address, Person in Charge with Contact Number & inform them early during receive ice cream cake, pls storage at below -12⁰c freezer asap, take note!
- Gifting delivery that are made without the consent of the receiver (pls mention at remark column):
- Billing address is the address of the sender while the Shipping address is the address of the receiver.
- In order to maximize the smoothness in delivery, please include the contact number of the sender and the receiver in the respective Billing and Shipping address.
- We are not responsible for any reject and/or delay in delivery (the receiver might not be available at the time and date selected by the buyer).
Delivery Timezone (For 3 Days In Advance Booking)
- Zone 1 for KL & Center Selangor
Delivery time for Zone 1 are:- Monday - Sunday delivery service 1 time zone only: 11:00am-5:00pm. (not allow fix the actual time, we will try our best fulfill your requirement)
- Monday - Sunday delivery service 1 time zone only: 11:00am-5:00pm. (not allow fix the actual time, we will try our best fulfill your requirement)
- Zone 2 for Outskirt Selangor
Delivery time for Zone 2 are:- Monday to Sunday delivery service 1 time zone only: 11:00am-5:00pm. (not allow fix the actual time, we will try our best fulfill your requirement)
- Zone 3 for Penang & JB
Our KL frozen truck transporter will pickup your order early one day & delivery to you by next day, pickup available Monday to Thursday only, Friday, Saturday, Sunday & Public Holiday not pickup service. Delivery time for Zones 3 are:- Tuesday - Friday only, with 1 delivery time zones 9:00am - 3:00pm.
- NO delivery service during Monday, Saturday, Sunday & Public Holiday.
Delivery Charges and Area Coverage
- Zone 1 KL & PJ Area: RM65.00 flat rate per order with Cooler Box: (upon receiving the ordered item/s, please inspect the ice cream cake condition then store the cake/s in the freezer - best if under -12°C )
- Zone 2 Outskirts Selangor: RM65.00 flat rate per order with Cooler Box (upon receiving the ordered item/s, please inspect the ice cream cake condition then store the cake/s in the freezer - best if under -12°C ) .
- Delivery Monday to Sunday, if poscode not available but your location is under delivery service coverage area, pls try to key in nearby poscode for available to proceed, thanks!
- Zone 3 Johor Bahru: RM150.00 flat rate (price may vary depend on charges from Third Party Transporter) per cake with Cooler Box. (upon receiving the ordered item/s, please inspect the ice cream cake condition then store the cake/s in the freezer - best if under -12°C. Take note:our frozen truck transporter pickup your order early one day & delivery to you by next day, after overnight one day dry ice will gone )
- Delivery Tuesday to Friday only
- Areas under coverage include Nusajaya, Johor Bahru, Tmn Pulai Emas, Gelang Patah, Ulu Choh, Parit Mislam, Kg Melayu Majidi, Kempas, Bandar Baru Uda, Skudai, Tmn Tampoi Indah, Tmn Kempas, Kempas Lama, Pusat Bdr Tampoi, Senai, Damai Jaya, Pasir Gudang, Masai, Ulu Tiram, Tmn Desa Jaya, Kota Raya, Damai Jaya & Larkin.
Zone 3 Penang: RM150.00 flat rate (price may vary depend on charges from Third Party Transporter) per cake with Cooler Box (upon receiving the ordered item/s, please inspect the ice cream cake condition then store the cake/s in the freezer - best if under -12°C. Take note:our frozen truck transporter pickup your order early one day & delivery to you by next day, after overnight one day dry ice will gone ).
- Delivery Tuesday to Friday only
- Areas under coverage include Georgetown, Balik Pulau, Batu Ferringhi, Tanjung Bungah, Persiaran Gurney, Gelugor, Butterworth, Bayan Lepas, Bagan Jermal, Kepala Batas, Nibong Tebal, Permatang Pauh, Prai, Seberang Jaya, Bukit Mertajam, Sg Jawi, Sg Bakap.
- Payment can be made by Direct Debit, Credit Card or Online Banking Transfer method by selecting eGHL Payment Gateway (a secure internet payment method with no additional charges being imposed) during checkout.
- In case that the above mentioned payment methods didn't work properly, you may also direct cash bank in your payment to Kindori Maybank account 5144 0400 3205, then email/ fax the bank in slip to [email protected] to confirm the order.
- No refund of payment once order has been successfully made in this website.
- No changes of order/ flavour after payment being made, unless there is notified by Kindori due to shortage of particular flavour.
- Kindori will not responsible or refund an order for ice cream product that melts or deteriorates as a result of no one being able to sign & accept for the delivery.
- To ensure that the product remains frozen, we encourage you to place the product in the freezer immediately upon arrival. Kindori will not responsible & refund an order of ice cream products that melts as a result of improper storage after delivery.